1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, in its original packaging, and in the same condition as received.
  • Returns must be requested within 05 days of delivery.
  • Proof of purchase (receipt or order confirmation) is required.

2. Non-Returnable Items

Certain products are not eligible for return, including:

  • Opened or used CCTV cameras and accessories.
  • Customized or special-order products.
  • Clearance or final sale items.

3. Refund Process

  • Once we receive and inspect your return, we will notify you of approval or rejection.
  • Approved refunds will be processed within 05 business days, and the amount will be credited to the original payment method.
  • Shipping charges are non-refundable unless the return is due to a defective or incorrect item.

4. Exchanges

  • If you receive a defective or damaged item, please contact us within 05 days for an exchange.
  • The product must be returned in its original condition.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to an error on our part.
  • We recommend using a trackable shipping method to ensure the safe return of your item.

6. How to Initiate a Return

To start a return, please contact us at:

Email: inspireinnosmc@gmail.com
Website: https://thecctvhome.com/